FCA Consumer Duty · PS22/9 · Annual Board Report · July 2026

FCA Consumer Duty Annual Board Report Builder

Build a structured annual Consumer Duty board report meeting FCA PS22/9 requirements. Deadline: July 31, 2026. Encodes FCA's April 2026 observations on good practice — outcome evidence, distribution chain monitoring, board challenge documentation, and remediation tracking.

Due 31 July 2026 FCA PS22/9 Four Outcomes Zero PII · Browser-only

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Panel 01 Firm Profile

Approximate number of retail customers in scope for Consumer Duty.

Panel 02 Four Outcome Assessments (FCA PRIN 2A)
Panel 03 Distribution Chain & Vulnerable Customers

FCA expects firms to obtain information from distributors and to take steps where outcomes are poor.

FCA estimates ~50% of UK adults have a characteristic of vulnerability at some point.

High upheld rates (>30%) may signal systemic Consumer Duty failures.

Panel 04 Board Governance

FCA April 2026: board minutes must document substantive challenge, not just approval.

Consumer Duty Board Report Assessment
Export board report
{
  "name": "build_fca_consumer_duty_board_report",
  "description": "Build a structured FCA Consumer Duty annual board report per PS22/9 requirements",
  "inputSchema": {
    "type": "object",
    "properties": {
      "firm_type": { "type": "string", "description": "Type of regulated firm" },
      "retail_customer_count": { "type": "integer", "description": "Number of retail customers in scope" },
      "products_services_scope": { "type": "string", "description": "Products and services covered" },
      "reporting_period_end": { "type": "string", "description": "Reporting period end month/year" },
      "outcomes": {
        "type": "array",
        "description": "Four outcome assessments",
        "items": {
          "type": "object",
          "properties": {
            "outcome_name": {"type": "string"},
            "rag": {"type": "string", "enum": ["Green","Amber","Red"]},
            "evidence_quality": {"type": "string", "enum": ["Strong","Moderate","Weak"]},
            "worst_gap": {"type": "string"}
          }
        }
      },
      "board_approved": {"type": "boolean"},
      "board_challenge_minuted": {"type": "boolean"},
      "remediation_actions_identified": {"type": "boolean"}
    },
    "required": ["firm_type","outcomes"]
  }
}

Regulatory Citations

[1]FCA PS22/9 — Consumer Duty Policy Statement (July 2022): sets out four outcomes framework (Products & Services, Price & Value, Consumer Understanding, Consumer Support) and annual board report requirement.
[2]FCA Consumer Duty Board Reports: Good Practice and Areas for Improvement (April 2026): identifies key observations on evidence quality, distribution chain oversight, and board challenge documentation.
[3]FCA Consumer Duty Focus Areas 2026 — supervisory priorities including vulnerable customer identification and complaints analysis as leading indicators of Duty compliance.
[4]FCA PRIN 2A — Consumer Duty principle: firms must act to deliver good outcomes for retail customers across all four outcome areas.
[5]FCA Consumer Duty: Finalised Guidance (FG22/5) — guidance on board report content requirements, evidence standards, and distribution chain obligations.