Configuration & Outcome Self-Assessment
Configuration
Four Outcome Area Self-Assessment — Rate each dimension (0–4)

Rate your firm's current implementation of each dimension across the four FCA Consumer Duty outcome areas. Rating scale: 0 = Not started · 1 = Planning / in progress · 2 = Partially implemented · 3 = Implemented · 4 = Implemented, evidenced & board-reviewed.

PRIN 2A.3 Products & Services FCA PS22/9 Chapter 8
Target market defined, documented, and kept under review
PS22/9 §8.5–8.15 · FG22/5 §4.2
Product / service value assessment completed (manufacturer obligation)
PS22/9 §8.16–8.28 · FG22/5 §4.3
Distribution channel alignment with target market confirmed
PS22/9 §8.29–8.38
Periodic product review cadence established with defined triggers
PS22/9 §8.39–8.45 · PROD 4.2
PRIN 2A.4 Price & Value FCA PS22/9 Chapter 9
Pricing proportionality assessment conducted — value to consumer evidenced relative to price
PS22/9 §9.5–9.18 · FG22/5 §5.2
Vulnerable customer pricing fairness reviewed — no unfair cross-subsidisation at their expense
PS22/9 §9.19–9.25 · FG22/5 §5.4
Closed book / existing customer value assessment completed (if applicable)
PS22/9 §9.26–9.31 · FCA portfolio letter 2024
Ongoing fair value monitoring in place — pricing changes trigger re-assessment
PS22/9 §9.32–9.38
PRIN 2A.5 Consumer Understanding FCA PS22/9 Chapter 10
Consumer communications tested with target market — comprehension evidenced
PS22/9 §10.5–10.17 · FG22/5 §6.2
Key information prominence reviewed — material terms not buried in small print
PS22/9 §10.18–10.25 · COBS 4
Plain language assessment completed — jargon removed or explained in customer-facing materials
PS22/9 §10.26–10.31 · FG22/5 §6.3
Vulnerable customer communications adapted — readability and format appropriateness checked
PS22/9 §10.32–10.38 · FCA FG21/1
PRIN 2A.6 Consumer Support FCA PS22/9 Chapter 11
Service channel availability assessed — consumers can access support through appropriate channels
PS22/9 §11.5–11.14 · FG22/5 §7.2
Wait times and switching / exit barriers measured and acted upon
PS22/9 §11.15–11.22 · FCA review 2024
Complaint handling effectiveness reviewed — root cause analysis and closed-loop improvement in place
PS22/9 §11.23–11.29 · DISP 1
Vulnerable customer support protocols embedded — staff trained, escalation paths clear
PS22/9 §11.30–11.38 · FCA FG21/1
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Educational Use Only This tool provides a self-assessment / educational framework for internal planning purposes only. It is not a regulatory audit, legal advice, or a substitute for a formal compliance review by a qualified advisor. Verify all interpretations against the official source text and applicable RTS/ITS/guidance published by the relevant authority.
Consumer Duty Outcome Assessment
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Overall Duty Score & Board Readiness
RAG Scorecard — Four Outcome Areas
Outcome Monitoring MI Framework
Evidencing Requirements Checklist
Remediation Prioritisation
Annual Board Report Template