Select Regulatory Regimes

Which regimes govern your collections practices?

Select all that apply. Obligations load per selected regime.

🇬🇧 FCA CONC 7 — Arrears & Collections

UK regulated consumer credit. Arrears notice, forbearance, breathing space, debt advice referral, contact limits.

CONC 7CCA 19748 obligations

🇺🇸 CFPB FDCPA / Reg F

US debt collection rules. Reg F (12 CFR 1006): call caps, validation notice, cease requests, harassment prohibition.

12 CFR 1006FDCPA7 obligations

🇪🇺 EU CCD2 — Default Handling

CCD2 Art. 33–35. Proportionate default charges, forbearance before legal action, consumer notification obligations.

CCD2 Art. 33–355 obligations

Select at least one regime.

Source Notes & Regulatory Citations

FCA CONC 7.17 — Notice of Arrears (NoA): must be issued within 14 days of account falling into arrears. NoA must include information on debt advice services. FCA CONC 7.3 — firms must treat customers in arrears with forbearance and due consideration. CONC 7.5 — contact frequency: no harassment, FCA expects no more than 3 contact attempts per day and reasonable overall frequency.
FCA CONC 7.9R — forbearance: firms must give customers reasonable time to repay and consider repayment arrangements. CONC 7.14 — mandatory free debt advice signposting (StepChange, National Debtline, CAB). Debt Respite Scheme (Breathing Space) Regulations 2020: during breathing space (60 days), all creditor contact and enforcement must stop and interest/charges must be frozen.
FCA CONC 7.7.4R — default charges must not exceed costs reasonably incurred. FCA DISP 1 — complaint handling: collections complaints must be handled to the same standard as other complaints, with FOS escalation path. CONC 7 — firms using third-party collectors must ensure those collectors comply with CONC standards.
12 CFR Part 1006 (Regulation F) — implements FDCPA for debt collectors, effective November 2021. § 1006.14: telephone call frequency caps — no more than 7 calls per week per debt. § 1006.34: validation information must be provided within 5 days of first communication. § 1006.6: consumer may opt out of electronic communications.
Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692: § 1692c — cease communication: if consumer requests in writing that collector cease communication, collector must comply (with limited exceptions); § 1692d — prohibition on harassment, oppression, or abuse; § 1692e — false, deceptive, or misleading representations prohibited; § 1692f — unfair practices prohibited. § 1692a(6): first-party BNPL collectors may not qualify as "debt collectors" under FDCPA, but CFPB UDAAP still applies.
Directive 2023/2225/EU (CCD2), Art. 33 — default charges must be fair, transparent and proportionate. Art. 35 — before initiating court proceedings, creditor must grant consumer a reasonable period and offer restructuring options. CCD2 Recital 71 — collections must not be aggressive, coercive, or misleading; UCPD 2005/29/EC applies to pre-litigation collections communications.
Methodology: Pass=1.0, Partial=0.5, Fail=0.0. N/A excluded from denominator. Critical items weight 1.5. Composite = weighted average. Tier: ≥80 Compliant, 60–79 Near-Compliant, 40–59 Partial, <40 Non-Compliant.

Arrears & Collections Regulatory Compliance Checker